Email Safety | 5 Ways to Spot a “Phishy” Email

Email Safety | 5 Ways to Spot a “Phishy” Email Quick Tips & Best Practices We rely on email for many functions of business today. This makes it an excellent tool for bad actors to exploit. Email is one of the quickest and easiest opportunities threat actors have at their disposal. Threat actors have gotten… Read more »

Office 365 Unlicensed Product Error

Office 365 Unlicensed Product Error Issue: Logging in/using any Microsoft product gives you an “Unlicensed Product” error. Usually, this is in the form of a red or yellow warning bar and/or a yellow warning triangle next to your login name. The warning bar tells you that your license is expired or that you cannot use… Read more »

Microsoft Exchange 0-Day Vulnerability Incident

Microsoft Exchange 0-Day Vulnerability Incident As you have likely seen in the news, Microsoft Exchange servers were the target of a 0-day vulnerability attack that resulted in (and continues to produce) thousands of compromised accounts and ransomware infections. What happened in this attack and what steps did CIO Solutions take to protect our clients? Incident… Read more »

Zoom for Cloud Desktops

Zoom for Cloud Desktops As work from home has become the new standard and we rely on video more than ever, we would like to ensure all of CIO Cloud clients have the best experience possible when joining Zoom meetings. To enhance the video and audio quality in your cloud desktop to HD level, please… Read more »

Holiday Tech Refresh Guide

Recommendations- Tech Refreshes & Holiday Upgrades Why would CIO Solutions, a managed service provider for business, be giving suggestions for personal technology devices? WFH has put consumer devices into corporate environments. Although we would love for all WFH environments to have business class devices we recognize that this isn't always possible. Accordingly, we can help... Read more »

SpamTitan Quarantine Tuning

SpamTitan Quarantine Tuning SpamTitan Quarantine filters can be tuned by individual users to help the engine work best for them.  Whitelists and Blacklists can be modified by the individual, while an Outlook plug-in and change of spam score threshold can be modified by CIO Solutions Support. To modify your individual Whitelists and Blacklists: Login to… Read more »

CIO Private Cloud- Multiple Monitors

Expanding your cloud session across multiple monitors: First, log into your cloud as you normally would (https://cioprivatecloud.com/vpn/index.html) When your cloud session has opened, locate the black Citrix toolbar and click to expand the menu. From this menu, select the “Window” option Your cloud window will shrink down so that it is no longer full-screen. Grab… Read more »

Citrix Receiver – Light Version to Full

Connecting to the CIO Private Cloud requires the use of a piece of software called the Citrix Workspace App (formerly Citrix Receiver). Occasionally, software updates will cause the software to default to the “light version”. The light version displays your cloud session entirely within a browser window. To return to the full-version display of the… Read more »

Resetting Cloud Password

Resetting CIO Private Cloud Password Go to https://cioprivatecloud.com/and enter your login credentials to log on Once logged into the cloud locate the menu bar across the top of the window. Click to expand the menu. Click Ctrl+Alt+Del from the menu options Choose “Change a Password” Enter your current password & new password then click the… Read more »

Resetting Outlook Password

Resetting Outlook Password In the address bar of your browser, go to https://mail.ciosolutions.com/ Enter existing credentials(email address & current password) then Sign In Click the cog to open the Settings drop-down and select “Options” In the Options menu, click to expand General, then click on My Account Click Change Your Password Enter your current password… Read more »