Company Cohesiveness in The Time of Coronavirus

Company Cohesiveness in The Time of Coronavirus By Russ Levanway, President My, how things have changed since I last wrote in. Our company weathered the sudden shelter-in-place mandate well, then adapted accordingly as businesses started reopening. The first few weeks were focused on getting everyone as productive as possible and plugged in as possible –… Read more »

ShoreTel/Mitel Connect Integration to MS Teams – A Partial Migration Using AudioCodes SBC

Design Definition and Objective: We have a ShoreTel/Mitel Connect system with roughly 100 phones and want to start putting some users in the Microsoft Teams Phone System. Over time we will want the number of users in Teams to grow but at a minimum we will need our ECC(Call Center Users) to stay on ShoreTel…. Read more »

Sheltering in Place…Now What?

Sheltering in Place…Now What? By Eric Egolf, CEO Although it may be a while before the metaphorical dust settles from the COVID-19 situation, we are slowly entering a phase in which the planning parts of our brain can be used. That’s not to say that we know if we will have a u-shaped recovery, v-shaped… Read more »

Choosing an IT Provider

How Do you Choose? Choosing an IT provider can be challenging. How do you find a company you can really trust? Anyone can make claims about their reputation and expertise and even the worst providers can dredge up a positive testimonial or two for marketing purposes. But how do you ensure you are contracting with… Read more »

Fighting Friction

Fighting Friction By Russ Levanway, President In November, I attended the World of Business Ideas Conference in New York City with a group from the San Luis Obispo Chamber of Commerce. (If you’ve never been, it’s a terrific conference, great for sparking ideas.) Amid the programming, one keynote from Zoe Chance stood out to me. She… Read more »

IT Management Solutions- Education & Non-Profit

IT Management Solutions- Education & Non-Profit If you are like most of our customers, there are a few basic qualities that you are seeking in an IT Management company. One, you need a provider that is not going to just sell you their off-the-shelf package but is going to work with you to design a… Read more »

A Tale of Two Skill Sets

A Tale of Two Skill Sets By Russ Levanway, President Imagine a factory that manufactures parts for buses. All day, every day, the people in this factory work hard to follow protocol, solve problems when machinery fails, and hone their productivity and skill over time. Let’s say that one employee becomes especially good at making bus… Read more »

One simple way to keep your business from slipping

One simple way to keep your business from slipping By Russ Levanway, President Have you ever tried to walk uphill on ice or loose gravel? Without the grip of a smooth surface, forward progress is nearly impossible, or, at best, inconsistent. In one of my favorite books, Traction: Get a Grip on Your Business, author Gino… Read more »

Stoking Ownership

By Russ Levanway, President Stoking ownership For many years, our company has had a mantra: I’ve got this. We even had water bottles for everyone made with that statement in big, bold letters printed on them.  For us, this phrase conveys ownership and personal responsibility. For instance, let’s say a client calls the service desk in... Read more »

Bringing the mission home

By Russ Levanway, President We recently held an annual planning meeting with the leadership team kicked things off by creating a new business plan for the year. Sound routine? It wasn’t. In light of our recent merger, we need the entire team, originating from both companies, to be on the same page. And the only way... Read more »