ShoreTel and Microsoft Teams Phones – Lessons From First Customer Implementation

Early on in the pandemic all we were hearing about in the IT world was about collaboration and distributed workforce tools, i.e. Slack, Teams, Zoom, One Drive and Sharefile to name a few. To keep ourselves busy during that uncertain time(March/April 2020) myself and Josh from CIO Solutions took it upon ourselves to learn the… Read more »

Holiday Tech Refresh Guide

Recommendations- Tech Refreshes & Holiday Upgrades Why would CIO Solutions, a managed service provider for business, be giving suggestions for personal technology devices? WFH has put consumer devices into corporate environments. Although we would love for all WFH environments to have business class devices we recognize that this isn't always possible. Accordingly, we can help... Read more »

Case Study: Ghitterman, Ghitterman, and Feld

Ghitterman, Ghitterman & Feld The law offices of Ghitterman, Ghitterman & Feld enjoy increased productivity due to CIO Solutions effective and friendly support team. THE COMPANY Ghitterman, Ghitterman & Feld was founded in 1956 in Santa Barbara, CA. For the last 63 years, their mission, ‘Relentless commitment to protect our clients’ rights. Always.’ has been... Read more »

Why COVID-Induced Work From Home is Open Season For Hackers

Why COVID-Induced Work From Home is Open Season For Hackers By Russ Levanway, President Working from home has become a new norm for many of us, and it looks like it will be for some time. Just last week, Google announced that it won’t require employees to return to the office until next summer, a… Read more »

Company Cohesiveness in The Time of Coronavirus

Company Cohesiveness in The Time of Coronavirus By Russ Levanway, President My, how things have changed since I last wrote in. Our company weathered the sudden shelter-in-place mandate well, then adapted accordingly as businesses started reopening. The first few weeks were focused on getting everyone as productive as possible and plugged in as possible –… Read more »

ShoreTel/Mitel Connect Integration to MS Teams – A Partial Migration Using AudioCodes SBC

Design Definition and Objective: We have a ShoreTel/Mitel Connect system with roughly 100 phones and want to start putting some users in the Microsoft Teams Phone System. Over time we will want the number of users in Teams to grow but at a minimum we will need our ECC(Call Center Users) to stay on ShoreTel…. Read more »

WFH Client Reactions

Carmel & Naccasha “Carmel & Naccasha wants to send a huge thank you to our friends at CIO Solutions and Digital West and each of their employees for ensuring our firm can continue to work remotely during this difficult time. We wouldn’t be able to protect our clients, attorneys, paralegals, and staff if it wasn’t… Read more »

Sheltering in Place…Now What?

Sheltering in Place…Now What? By Eric Egolf, CEO Although it may be a while before the metaphorical dust settles from the COVID-19 situation, we are slowly entering a phase in which the planning parts of our brain can be used. That’s not to say that we know if we will have a u-shaped recovery, v-shaped… Read more »

Your Business IT Plan

Your Business’ IT Preparedness Plan- COVID-19

  Information Technology & Your Business Preparedness Plans COVID-19 has been making a lot of noise in the news lately. Due to increased restrictions and closures across the world, businesses are forced to consider what this will mean for their productivity. As an IT partner and provider, CIO Solutions plays a critical role in not… Read more »

Choosing an IT Provider

How Do you Choose? Choosing an IT provider can be challenging. How do you find a company you can really trust? Anyone can make claims about their reputation and expertise and even the worst providers can dredge up a positive testimonial or two for marketing purposes. But how do you ensure you are contracting with… Read more »