ShoreTel/Mitel Connect Integration to MS Teams – A Partial Migration Using AudioCodes SBC

Design Definition and Objective: We have a ShoreTel/Mitel Connect system with roughly 100 phones and want to start putting some users in the Microsoft Teams Phone System. Over time we will want the number of users in Teams to grow but at a minimum we will need our ECC(Call Center Users) to stay on ShoreTel…. Read more »

Choosing an IT Provider

How Do you Choose? Choosing an IT provider can be challenging. How do you find a company you can really trust? Anyone can make claims about their reputation and expertise and even the worst providers can dredge up a positive testimonial or two for marketing purposes. But how do you ensure you are contracting with… Read more »

Fighting Friction

Fighting Friction By Russ Levanway, President In November, I attended the World of Business Ideas Conference in New York City with a group from the San Luis Obispo Chamber of Commerce. (If you’ve never been, it’s a terrific conference, great for sparking ideas.) Amid the programming, one keynote from Zoe Chance stood out to me. She… Read more »

IT Management Solutions- Education & Non-Profit

IT Management Solutions- Education & Non-Profit If you are like most of our customers, there are a few basic qualities that you are seeking in an IT Management company. One, you need a provider that is not going to just sell you their off-the-shelf package but is going to work with you to design a… Read more »

A Tale of Two Skill Sets

A Tale of Two Skill Sets By Russ Levanway, President Imagine a factory that manufactures parts for buses. All day, every day, the people in this factory work hard to follow protocol, solve problems when machinery fails, and hone their productivity and skill over time. Let’s say that one employee becomes especially good at making bus… Read more »

One simple way to keep your business from slipping

One simple way to keep your business from slipping By Russ Levanway, President Have you ever tried to walk uphill on ice or loose gravel? Without the grip of a smooth surface, forward progress is nearly impossible, or, at best, inconsistent. In one of my favorite books, Traction: Get a Grip on Your Business, author Gino… Read more »

Stoking Ownership

By Russ Levanway, President Stoking ownership For many years, our company has had a mantra: I’ve got this. We even had water bottles for everyone made with that statement in big, bold letters printed on them.  For us, this phrase conveys ownership and personal responsibility. For instance, let’s say a client calls the service desk in... Read more »

Bringing the mission home

By Russ Levanway, President We recently held an annual planning meeting with the leadership team kicked things off by creating a new business plan for the year. Sound routine? It wasn’t. In light of our recent merger, we need the entire team, originating from both companies, to be on the same page. And the only way... Read more »

What Kindergartners Teach Us About Office Politics

By Russ Levanway, President What keeps talented, smart individuals from working well together as a team? This is the question on the minds of our Culture Committee lately as we read The Culture Code, an excellent book by Daniel Coyle that claims to unlock the secrets of highly successful groups. In it, Coyle discusses the work... Read more »

Dangers of Phishing

By David Ashamalla, Director of Security Operations What is Phishing? Phishing (pronounced: “Fishing”) is the art of sending emails under a false name (misrepresenting the actual sender) in order to trick an end user into voluntarily giving up personal information, running a program, or granting access to funds.  These attacks are frequent, and take advantage... Read more »