CIO Solutions has partnered with Community West Bank to install the ShoreTel VoIP phone system for their seven California locations.
July 27, 2011 – Santa Barbara – CIO Solutions, the Tri-County leader in IT management, has successfully implemented the ShoreTel VoIP phone solution for Santa Barbara based financial institution, Community West Bank.
The installation was a multi-phase project and which started with a pilot at their Ventura location in 2009. After demonstrating significant savings and productivity increases with the pilot, the remaining locations were scheduled for installation in 2011. At the end of August all seven Community West locations, including Ventura, Westlake, Santa Barbara, Goleta, Headquarters (Goleta), Santa Maria and Roseville (Sacramento), will be completed. CIO Solutions worked closely with Community West Bank’s IT department during the install and will continue to support the ShoreTel system both remotely and onsite.
Deborah Scott, Sr. Vice President/IT Director for Community West Bank stated, “Working with CIO was a great experience. I work with a lot of vendors that deliver what we pay for but CIO delivers more than just the product. They say that is the people that make the company and CIO is truly an example of that, everyone at CIO knows the meaning of going the extra mile for the customer.”
Eric Egolf, VP of Operations for CIO Solutions stated, “To successfully implement a multi-site VoIP installation a strong technical background in both voice and data is required. Historically, a Solution Provider was only versed in either voice or data, leading to sub-optimal deployments or leaning too much on the customer’s existing departments to fill the gap in the solution provider’s knowledge. We were able to bring the expertise in both voice and data to the project and successfully augment the CWB IT staff with our proficiency.”
Community West Bank (a subsidiary of its holding company, Community West Bancshares) was founded in 1997 and currently has seven locations (five of which are branches) throughout Central and Southern California. Community West Bank is committed to enhancing their shareholder value by consistently serving a diverse customer base and providing those customers with extraordinary customer service and competitive banking products. For more information about Community West Bank visit their website at www.communitywestbank.com.
CIO Solutions has been providing IT management and design services to the Tri-County Area since 1986. CIO specializes in helping businesses focus on their core business by designing and managing their IT department. CIO has been designing, implementing and supporting the ShoreTel VoIP phone solution for over eight years. More information can be found at www.ciosolutions.com or by calling their office at 805-692-6700 .
805-692-6700 ext. 105