ShoreTel/Mitel Connect Integration to MS Teams – A Partial Migration Using AudioCodes SBC

Design Definition and Objective: We have a ShoreTel/Mitel Connect system with roughly 100 phones and want to start putting some users in the Microsoft Teams Phone System. Over time we will want the number of users in Teams to grow but at a minimum we will need our ECC(Call Center Users) to stay on ShoreTel…. Read more »

WFH Client Reactions

Carmel & Naccasha “Carmel & Naccasha wants to send a huge thank you to our friends at CIO Solutions and Digital West and each of their employees for ensuring our firm can continue to work remotely during this difficult time. We wouldn’t be able to protect our clients, attorneys, paralegals, and staff if it wasn’t… Read more »

Sheltering in Place…Now What?

Sheltering in Place…Now What? By Eric Egolf, CEO Although it may be a while before the metaphorical dust settles from the COVID-19 situation, we are slowly entering a phase in which the planning parts of our brain can be used. That’s not to say that we know if we will have a u-shaped recovery, v-shaped… Read more »

Video Conferencing in the Cloud

Video Conferencing in the Cloud Cloud Optimization Tip 1 As our cloud customers are finding out, being in the cloud makes the work from home transition easier. However, that doesn’t mean their aren’t some optimizations that can help improve things. CIO will be continuing to explore many of these concepts in our webinar series and… Read more »

Right Signature with ShareFile

Right Signature with ShareFile Cloud Optimization Tip 2 As we look to move many business functions from a dependency on the physical office to a WFH solution an obvious road block is document sharing and signatures, specifically with our customers, prospective customers, vendors and partners. Business processes based on faxing, scanning and wet signatures are… Read more »

Your Business IT Plan

Your Business’ IT Preparedness Plan- COVID-19

  Information Technology & Your Business Preparedness Plans COVID-19 has been making a lot of noise in the news lately. Due to increased restrictions and closures across the world, businesses are forced to consider what this will mean for their productivity. As an IT partner and provider, CIO Solutions plays a critical role in not… Read more »

Client Spotlight- AccuZIP, Inc.

  Name Kristen McKiernan Position President Company Name AccuZIP, Inc.   Year Founded 1992 Industry Software and Technology   What does your company do/what service does your company offer? Postal Software and Data Cleansing Solutions   What is your company's mission? AccuZIP simplifies direct mail and data quality processes. This is accomplished by: innovative products,... Read more »

Employee Spotlight- Randy

NAME Randy JOB TITLE Dedicated Client Team   LOCATION San Luis Obispo Tell us a little about yourself! I have received my Bachelors of Science Degree in Software Engineering at University of Phoenix back in 2014. Traditional classroom working a different trade would not allow me for a normal schedule I wanted to initially create… Read more »

Choosing an IT Provider

How Do you Choose? Choosing an IT provider can be challenging. How do you find a company you can really trust? Anyone can make claims about their reputation and expertise and even the worst providers can dredge up a positive testimonial or two for marketing purposes. But how do you ensure you are contracting with… Read more »

Fighting Friction

Fighting Friction By Russ Levanway, President In November, I attended the World of Business Ideas Conference in New York City with a group from the San Luis Obispo Chamber of Commerce. (If you’ve never been, it’s a terrific conference, great for sparking ideas.) Amid the programming, one keynote from Zoe Chance stood out to me. She… Read more »