Accessing the Cloud

If your device has not yet been used to access the CIO Private Cloud, you will first need to install the Citrix Receiver (Workspace App).

Installing Citrix Receiver (Workspace App) on your device:

  1. Open a browser on your workstation.
  2. Enter into the address bar.
  3. This will open a new page. Click to Download Citrix Workspace App *NOTE: if using a Mac, the receiver install page will detect this and offer the Mac version to download and install.



Follow the prompts to install:

  1. Save File
  2. Open file in your downloads
    1. Chrome
    2. Firefox
  3. Run file
  4. The last step, suggests to “Add Account”, do NOT Add Account at end of installation of Receiver/Workspace
  5. Complete installation.

From your workstation:

  1. If you don’t have a shortcut set up, open a web browser and navigate to
  2. On the upper right corner, click on the CIO Private Cloud Login button.
  1. Enter your credentials and click “Log On”.

Note: your username is your email address.

  1. Click on the blue cloud desktop icon
  1. The screen icon will change its color to a blue as your Cloud is being loaded.

Note: some internet browsers require you to download a file named “launch.ica”.  This is normal. Click “Open” to load your Cloud desktop.

  1. Your Cloud window may turn black for a few seconds while it is loading

*You may also use the cloud from a tablet or other device but may first need to download the Citrix Receiver from the app store before going to the and accessing the cloud from your browser

Using the Cloud

The desktop uses a Windows -style.  Here is the general layout:

  • All applications are already loaded into your cloud. If you are missing any:
  • Click on the “Start” button icon in the bottom left corner of your screen to open the Start Menu. From there, click on the Search magnifier and type in the name of the application you would like to run


  • If pinned, the program’s icon will always stay on the taskbar, even when it is not open.
  • Open the program from the Start Menu. The program’s icon is now temporarily on the taskbar.
  • Right click on the temporary icon.
  • Select “Pin this program to taskbar”.
  • To unpin a program, follow the steps above and select “Unpin this icon from the taskbar”.

  • To access your files, click the “Start” button and open “This PC.” This will lead you to your mapped drives
  • Any shared files will be found under specific drive letters that you were used to having

  • Your Cloud desktop has multiple browsers – choose your favorite
  • To view the File Menu, press the Alt key on your keyboard. To hide the File Menu, press the Alt key again or click on anything except the File Menu.

Note: Don’t expect an optimal experience when streaming online music or videos.


  • The black toolbar is located at the top of your Cloud desktop window. Click on it to expand.

  • The “Home” button will minimize the Cloud Desktop and take you back to your local desktop.
  • Your cloud desktop will stay connected and you can return to it by clicking the Citrix Receiver icon on your local taskbar.

  • You can switch between window mode and full-screen mode by selecting the appropriate view option on the black toolbar. The screen will turn gray for a short moment while the resolution is adjusting to the new setting.
  • To use your cloud with multiple monitors:
    • Change your Cloud Desktop to window mode
    • Drag the Cloud Desktop window in between the monitors (if you have more than 2, you might need to expand the window so part of it is on all monitors)
    • Change your Cloud Desktop to full-screen mode
  • You can send a “CTRL+ALT+DEL” command to the Cloud Desktop using the button on the toolbar. This combination on your keyboard will always be sent to the local computer.
  • The “Preferences” dialog allows you to adjust your personal Cloud settings related to screen resolution, file access to your local computer and local device usage.
  • USB Devices like thumb drives should automatically work in your cloud session and be available under your computer’s folder after about a minute while it loads
  • If they are not working properly, pull down the Devices on the black toolbar to make sure that they are checked
  • If they are still not working properly, please call CIO Support at 1.888.662.9086
  • When closing your Cloud session, you can either disconnect your session or log off.
Action Disconnect Log Off
Description Ends session, but does not close your Cloud’s open programs and windows.

Similar to a computer’s Sleep mode.

Ends session, closes all windows and programs running on your Cloud.

Similar to shutting down a computer.

When to use If you want to quickly get back to your Cloud session after a break. At the end of the day to get a fresh start next time.

Before scheduled Cloud maintenance windows.

To troubleshoot issues with programs or your user profile.

Example Leave a document open on the Cloud and disconnect your session.  Open a new session on your phone and the document is still open on the Cloud desktop. Logging off before the weekend when you shut down your computer.

Also, logging off and logging back on to do a virtual restart of your Cloud.




  • Click the white arrow on the black toolbar.
  • Click the “Disconnect” icon.
  • Good to use for security purposes when leaving your desk
  • Does not close your documents out – they will be open like when you left
  • Click the Windows Start Button
  • Click the Power button in the upper-right





  • Click on “Log off”
  • Good to use when your cloud session is not working properly (similar to how you used to reboot your PC when it wasn’t working right before the cloud) . This fixes most cloud issues.

For questions or problems with your cloud desktop, please contact:

CIO Solutions Support: