THE HELP YOU NEED, RIGHT WHEN YOU NEED IT
Support that’s designed to resolve your issues on the first call.
The daily task of supporting users is critically important to a business’s productivity. CIO Solutions provides reliable support and effective resolutions to get you back to work.
PROBLEM RESOLUTION & TRACKING
Solve issues quickly with friendly, expert support
CIO Support is a strategic system of resources designed to provide users access to skilled IT support whenever they need help!
No more tracking IT requests internally, grappling with recurring, or waiting your turn as a single technician works through a backlog of requests.
With CIO support, you and your team have access to a whole system of personable, effective technicians.
OUR IT SUPPORT PROCESS
Through Intelligent role division, we focus on two main goals: Outstanding Customer Experience and First Contact Resolution.
Each support request, regardless of how it comes in, is treated with the same level of customer service and professionalism that our clients have come to expect.
WHEN YOU CONTACT US
You’re connected first to our
RAPID RESPONSE TEAM
for troubleshooting & issue resolution.
For complex issues that require a deeper dive into your unique IT environment, your
DEDICATED CLIENT TEAM
will investigate further from there!
We designed our support system this way to:
- Rapidly resolve standard requests
- Dedicate a team of resources to each client
- Increase technical insight into unique client environments
- Strategically organize support requests
- Enhance response time
Our World-Class Help Desk
Working with a managed service provider gives your business access to many more resources than a small, one-man band. However, if not structured properly, clients can feel like a number. The sense of familiarity can be lost.
We recognize this and designed a unique system of support to provide the best of both worlds:
the familiarity and intimacy of a small, local firm, with the expertise and resources of a large organization.
RAPID RESPONSE TEAM
This team is designed for quick issue resolution.
For standard requests that can be solved by regular troubleshooting processes, this team will tackle the issue and get you back on your way. (Examples: include password resets, email issues, account locked, printer not working).
DEDICATED CLIENT TEAMS
Each CIO Solutions client is assigned to one of our 3 DCTs.
These teams include a supervisor, a technical lead, field technicians, a team of engineers, and a client success manager
They know the nuances of your system. They focus all the necessary resources on it to get the issue taken care of.
Why Reliable and Effective IT Support Matters
Quickly getting the answers you need can be the difference between a productive day, and a wasted one.
With CIO Support, your team has a direct line to a solution. No more routing support requests through an internal resource who then passes them along to the IT provider. No more waiting for your turn while a single technician works through a backlog of requests.
Dedicated support won’t just reduce your downtime.
it will increase your efﬁciency, reduce frustration, and free up your internal resources to do what they do best; their jobs.
EFFECTIVE DAILY SUPPORT IS ESSENTIAL TO PRODUCTIVITY
but there’s more to successful IT management than just fixing issues as they arise.
Learn more about Full-Service IT Management!
Let’s explore your options and how to get the most out of your IT solutions.
Request a free consultation!