Looking for an IT service provider for your Fresno business can be a daunting task. First, you need to know what questions to ask. Then you have to evaluate which companies give you the right answers to those questions.
Many IT service providers are still approaching business IT with a break/fix mentality. Often, this is offered as a “managed IT solution”. The intent is good, but the method is not the most effective. This model of providing IT services is more geared toward firefighting and reacting to issues as they arise. Something breaks, they fix it. This can be extremely unpredictable.
A qualified IT Service Provider should have clear answers to the key questions below. They should give you a precise picture of how they serve their customers. You should be confident that they are capable of handling your business needs.
Some questions you should be asking:
- Who is the best IT service provider in my area?
- Are they a mature, experienced company?
- Do they focus on simple break/fix issues, or do they have robust operations capable of handling your business?
- What should you expect when transitioning to their services? Will that transition be disruptive to your business?
One way to ensure that a managed service provider has mature operations is to understand the roles and responsibilities of the employees that will be providing the service. By ensuring there is bench strength across many functions you are increasing your chances of picking the right provider for you. If you are interested in finding a Managed Service Provider with a local presence in Fresno and the sophistication to modernize your IT then give us a call.
CIO Solutions’ Approach
We work with you to address these questions with more than just words. We take you through our processes to answer all these questions and more for our prospective Fresno clients and illustrate how we will be successful together.
Local & Responsive Team
CIO Solutions is a managed service provider serving businesses in 3 regions. The concern with working with a multi-regional company is often: will you have enough resources and focus in this region to properly support my business? The answer is: Yes! With over 40 of our clients located in the Central Valley and 20 employees in our Fresno office, we are well suited to handle local needs.
As we answer your questions about how our companies can succeed together, we take the time to explain our service delivery methods. We want prospective customers to understand our operations; how customer inquiries flow through the system, how we ensure that someone is always available to support your business, and how we utilize our army of qualified IT professionals with varying specialties to augment any situation that may occur.