Reduce downtime and eliminate frustration with 24/7 access to skilled technical assistance. With CIO Solutions Support, get fast, effective help from personable techs—whenever you need it!
The daily task of supporting your users and infrastructure is critically important to productivity. Whether it’s a printer snag, a setting change, or an email issue, you need fast resolutions to keep your workday running smoothly.
Time is valuable.
Waiting around for support is time wasted.
End User Assistance
User issue resolution and guidance on applications, workstations, and devices.
Workstation Support
Help with hardware, software, or network issues on your workstations.
Server & Network Issue Resolution
Maintenance and troubleshooting for servers, firewalls, switches, and wireless devices.
LAN/WAN Troubleshooting
Resolve issues within local and wide area networks.
Quick Moves, Adds, Changes
Efficient handling of IT modifications.
After-Hours Support
Business-critical on-call support for emergencies outside of regular business hours.
Fully-Managed Services
Let us become your technology team.
Is your technology managed across a network of consultants with different skills, response times, communication methods, and quality of service?
Get control of your technology and back to the work that matters by letting CIO Solutions manage your technology needs. Successful technology management requires an ongoing combination of proactive planning, consistent maintenance, and daily support, get everything you need to successfully manage your technology with CIO Solutions’ enterprise-level, end-to-end technology management Fully-Managed Technology Services.
360-degree Technology management: from long-term strategy to daily support.
Get control of your technology, reduce the chaos, consolidate your solutions, and take the burden of daily management off your plate.
We become your strategic partner; ensuring your technology solutions meet your company vision, workflows, and budget.
Reduce the Chaos
- Increased Productivity
- Predictable Monthly Costs
- Consolidated Solutions
- Centralized Management
Priority Support
- First Contact Resolution
- 24/7 support
- Friendly Techs
- Complete System of Support
Leverage Your Technology
- 360-Degree Enterprise-Level Technology Management
- Industry Standards
- Clear Technology Strategy
- Scalable Solutions
A Complete Solution
- Strategy: technology consulting and strategy that sets you up for success now and into the future
- Management: proactive monitoring and regular maintenance keep your systems in top condition
- Support: a specialized system of support ensures any issues are addressed immediately
Co-Managed Services
Explore our Fully-Managed and Co-Managed Solutions
Fully-Managed Services
Let us become your technology team.
Is your technology managed across a network of consultants with different skills, response times, communication methods, and quality of service?
Get control of your technology and back to the work that matters by letting CIO Solutions manage your technology needs. Successful technology management requires an ongoing combination of proactive planning, consistent maintenance, and daily support, get everything you need to successfully manage your technology with CIO Solutions’ enterprise-level, end-to-end technology management Fully-Managed Technology Services.
360-degree Technology management: from long-term strategy to daily support.
Get control of your technology, reduce the chaos, consolidate your solutions, and take the burden of daily management off your plate.
We become your strategic partner; ensuring your technology solutions meet your company vision, workflows, and budget.
Reduce the Chaos
- Increased Productivity
- Predictable Monthly Costs
- Consolidated Solutions
- Centralized Management
Priority Support
- First Contact Resolution
- 24/7 support
- Friendly Techs
- Complete System of Support
Leverage Your Technology
- 360-Degree Enterprise-Level Technology Management
- Industry Standards
- Clear Technology Strategy
- Scalable Solutions
A Complete Solution
- Strategy: technology consulting and strategy that sets you up for success now and into the future
- Management: proactive monitoring and regular maintenance keep your systems in top condition
- Support: a specialized system of support ensures any issues are addressed immediately
Co-Managed Services
Let us extend your technology team.
Depending on your current technology needs and business size, you may already have an internal team in place to manage your technology needs.
This may be a support team on staff that fields daily technology requests or an administrator who oversees and maintains the network. As you continue to develop your technology solutions gaps may become apparent. We can offset that and fill those gaps to help your business develop a complete system of technology management!
What can be delegated?
- Start by identifying which tasks your internal resources excel, then identify areas where they are frustrated or overwhelmed (e.g. end-user support taking up valuable time that should be used to focus on network maintenance).
- Identify areas where there is a lack of clarity or instability, such as backups or security concerns.
- Contact us to discuss where you could benefit from Co-Managed Technology Services.
Expert Strategic Guidance
- Investment and Staffing Advice
- 30+ Years Industry Experience
- Best Practices Across 300+ Diverse Clients
Clarity and Planning Direction
- Customized New Investments
- Defined Strategic Direction
- Strategic Clarity and Technology focus for Company Executives
Collaboration with Existing Staff
- Existing Process Insights
- Comprehensive Strategies
- Preservation of Existing Assets
We provide options for:
- Help Desk
- Patching
- Remote Network
- Server Admin
- Monitoring
- Backup
- Disaster Recovery
- Enterprise Tools
- Business Intelligence Dashboards
Simplified
Support
Support should be easy, fast, and effective.
CIO Solutions’ streamlined, responsive services are a key part of our comprehensive managed offerings. No more waiting on hold, routing requests through your internal resources, or endless follow-ups. As a managed services client, just call, email, or chat with Support, and we will take care of the rest.
CIO Support is your direct line to a qualified team that will handle your IT incidents from start to finish.
Fast & Efficient Assistance
A large team of skilled technicians and strategic department design ensures rapid and effective issue resolution.
24/7 Help Desk Availability
Issues don’t stop at 5 PM. Ensure your business is always covered with access to emergency after-hours support,
End-to-End Incident Management
From initial contact to resolution, we keep you informed of the status and progress of your issue and ensure you are satisfied with the outcome.
Routine & Complex Problem Solving
Our departmental design and documentation processes ensure that our team is prepared to solve both quick, routine support requests and deeper, more intricate issues.
Outstanding Customer Experience & First Call Resolution
What Customers Say About Their Experience
96%
Live Answer Rate
Instant Support
Calls answered live, no waiting on hold
7+ Years
Average Client Partnership
Reliable Relationships
Our clients stay with us for years
8 Years
Average Employee Tenure
Expert Team
Experienced professionals with specialized skills
What Our Community Says
Clients, Accolades, and Testimonials
KirkpatrickPrice SOC 2 Certification
We proudly uphold a SOC 2 certification, independently audited by KirkpatrickPrice, highlighting our commitment to top-level security and quality service.
2024 CRN 500
2024
CRN
Top 500 Managed Service Provider
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2023 The Business Journal Fresno
2023
The Business Journal Fresno
Top 3 Best Technology Companies in The Central Valley
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2023 The Business Journal Fresno
2023
The Business Journal Fresno
Fastest Growing Companies List (#16)
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2023 The Pacific Coast Business Times
2023
The Pacific Coast Business Times
50 Fastest Growing Companies List (#35)
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2012-2014 Inc
2012 & 2014
Inc. 5000
Fastest-growing private companies in America
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Proven Technology.
Real Relationships.
