IT Support – First Call Resolution

Santa Barbara Managed Services

When you need to call for technical support, you want to feel secure, knowing that the person on the other end of the phone is technically proficient, professional and, above all, friendly. Our support agents are trained to listen, assess, resolve. Supported by a team that has a wide breadth of knowledge and specialties, there aren’t very many problems we can’t solve. This unbeatable combination results in issues being resolved quickly, efficiently and to the satisfaction of our clients. Our main goal is to enable you to focus on your business while we handle IT.

Our dedicated Central Support agents are at the core of CIO’s customer support services and are experts in explaining technical issues in easy to understand language. We provide our customers with professional and courteous responses to any inquiry, no matter how basic or complex the question might be.

As a valued CIO customer, whenever you have questions, you’ll be speaking to an agent that knows you by name, knows your account and understands the importance of getting you back to work as quickly as possible. With our advanced documentation and knowledge base systems, we are able to find the specific network and application information needed to resolve the issue. We also utilize remote management tools that can reduce the need of on-site visits. Of course, our tools are secondary to the ‘above and beyond’ attitude that every agent possesses. This mentality of determination, adaptability and professional pride creates an experience of customer service that is unlike any seen in the field of IT management.

We believe that our clients should be able to have a choice in how they contact us for support. Available to clients are the CIO Portal, support email and calling into support directly. Each support request, regardless of how it comes into Support, is treated with the same level of customer service and professionalism that our clients have come to expect.

Take the next step and call us today at (805) 692-6700 for a free initial consultation, or email us to start your relationship with the Central Coast and Central Valley’s most trusted IT provider.