SpamTitan Quarantine Tuning

SpamTitan Quarantine Tuning SpamTitan Quarantine filters can be tuned by individual users to help the engine work best for them.  Whitelists and Blacklists can be modified by the individual, while an Outlook plug-in and change of spam score threshold can be modified by CIO Solutions Support. To modify your individual Whitelists and Blacklists: Login to… Read more »

CIO Private Cloud- Multiple Monitors

Expanding your cloud session across multiple monitors: First, log into your cloud as you normally would (https://cioprivatecloud.com/vpn/index.html) When your cloud session has opened, locate the black Citrix toolbar and click to expand the menu. From this menu, select the “Window” option Your cloud window will shrink down so that it is no longer full-screen. Grab… Read more »

Citrix Receiver – Light Version to Full

Connecting to the CIO Private Cloud requires the use of a piece of software called the Citrix Workspace App (formerly Citrix Receiver). Occasionally, software updates will cause the software to default to the “light version”. The light version displays your cloud session entirely within a browser window. To return to the full-version display of the… Read more »

Resetting Cloud Password

Resetting CIO Private Cloud Password Go to https://cioprivatecloud.com/and enter your login credentials to log on Once logged into the cloud locate the menu bar across the top of the window. Click to expand the menu. Click Ctrl+Alt+Del from the menu options Choose “Change a Password” Enter your current password & new password then click the… Read more »

Resetting Outlook Password

Resetting Outlook Password In the address bar of your browser, go to https://mail.ciosolutions.com/ Enter existing credentials(email address & current password) then Sign In Click the cog to open the Settings drop down and select “Options” In the Options Menu, click to expand General, then click on My Account Click Change Your Password Enter your current… Read more »

Video Conferencing in the Cloud

Video Conferencing in the Cloud Cloud Optimization Tip 1 As our cloud customers are finding out, being in the cloud makes the work from home transition easier. However, that doesn’t mean their aren’t some optimizations that can help improve things. CIO will be continuing to explore many of these concepts in our webinar series and… Read more »

Right Signature with ShareFile

Right Signature with ShareFile Cloud Optimization Tip 2 As we look to move many business functions from a dependency on the physical office to a WFH solution an obvious road block is document sharing and signatures, specifically with our customers, prospective customers, vendors and partners. Business processes based on faxing, scanning and wet signatures are… Read more »