Number matching is a verification method in which users enter their password as normal and are then provided with a verification number. That verification number must be entered into the Microsoft Authenticator app on their mobile device to grant access. This is a slightly different login process than you may be used to! How to… Read more »
Category: Support Tips
How To: Properly Power your Electronics By Mike Shinn, Support Manager IN THIS ARTICLE: Power Distribution Considerations About Battery Backups Be Choosy With Your Power For years California has hoped for more rain – we certainly could use the water. Unfortunately, with each storm comes additional problems in the form of power glitches. California is… Read more »
Why Blacklisting Spam May Not Work From CIO Support IN THIS ARTICLE: What does it mean to “blacklist spam”? Blacklisting spam: a losing battle Alternatives to Blacklisting Imagine this scenario: you’re sitting at your desk and an email pings. It’s an invite to a business conference from a name that looks familiar. Glancing over it,… Read more »
Password Reset Checklists Microsoft Office 365 CIO Hosted Exchange Premise Exchange Running into Issues? Not sure which checklist to use? We can help! Give us a call 1.888.662.9086 Send us an email support@ciosolutions.com Chat with us Chat With Support
Office 365 Unlicensed Product Error Issue: Logging in/using any Microsoft product gives you an “Unlicensed Product” error. Usually, this is in the form of a red or yellow warning bar and/or a yellow warning triangle next to your login name. The warning bar tells you that your license is expired or that you cannot use… Read more »
Zoom for Cloud Desktops As work from home has become the new standard and we rely on video more than ever, we would like to ensure all of CIO Cloud clients have the best experience possible when joining Zoom meetings. To enhance the video and audio quality in your cloud desktop to HD level, please… Read more »
SpamTitan Quarantine Tuning SpamTitan Quarantine filters can be tuned by individual users to help the engine work best for them. Whitelists and Blacklists can be modified by the individual, while an Outlook plug-in and change of spam score threshold can be modified by CIO Solutions Support. To modify your individual Whitelists and Blacklists: Login to… Read more »
Expanding your cloud session across multiple monitors: First, log into your cloud as you normally would (https://cioprivatecloud.com/vpn/index.html) When your cloud session has opened, locate the black Citrix toolbar and click to expand the menu. From this menu, select the “Window” option Your cloud window will shrink down so that it is no longer full-screen. Grab… Read more »
Connecting to the CIO Private Cloud requires the use of a piece of software called the Citrix Workspace App (formerly Citrix Receiver). Occasionally, software updates will cause the software to default to the “light version”. The light version displays your cloud session entirely within a browser window. To return to the full-version display of the… Read more »
Resetting CIO Private Cloud Password Go to https://cioprivatecloud.com/and enter your login credentials to log on Once logged into the cloud locate the menu bar across the top of the window. Click to expand the menu. Click Ctrl+Alt+Del from the menu options Choose “Change a Password” Enter your current password & new password then click the… Read more »