Support Center

Getting Started

Get in touch with our friendly and skilled technicians when you need them! Choose which contact method works for you, reach out to our team, and we’ll get you back to your workday as soon as possible.

Regular support hours
Monday-Friday
7:00 am-5:30 pm PST

In Progress

A CIO Support technician may need to access your computer remotely, or you may want to check on the status of a submitted ticket.

  • Client Portal Login

    Already submitted a ticket and want to check on the status?

    *Note: Login with your Microsoft Credentials!

    If this is your first time using the portal, on the login page, enter your email address. Click “Forgot Password” to have your credentials emailed to you!

Downloads

Useful links for online meeting and workspace apps to assist with your support needs.

Zoom App-Windows Right-dir Right-dir
Zoom App-Mac Right-dir Right-dir
Citrix Workspace App Right-dir Right-dir
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Support

Tips

Quick tips and how-to’s direct from CIO Support!

Recent
Support Tips

How To: Log in with MFA Number Matching

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Number matching is a verification method in which users enter their password as normal and are then provided with a verification number. That verification number must be entered into the Microsoft Authenticator app on their mobile device to grant access. This is a slightly different login process than you may be used to! How to […]

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Why Blacklisting Spam May Not Work

Why Blacklisting Spam May Not Work

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From CIO Support IN THIS ARTICLE:  What does it mean to “blacklist spam”? Blacklisting spam: a losing battle Alternatives to Blacklisting Imagine this scenario: you’re sitting at your desk and an email pings. It’s an invite to a business conference from a name that looks familiar. Glancing over it, the email itself is innocent enough […]

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