Fresno IT Support- Why We Love It

One of the things we love about our team members is their passion for the clients we serve. We asked a handful of our 20 employees who live and work locally in the Greater Fresno region a few questions. We wanted to get their take on what they like most about providing Fresno IT support.

Business-Friendly Fresno IT Support

It's no secret that businesses have an increasing dependency on computer systems to operate effectively. As a result, Fresno businesses are looking for more sophistication and capabilities from their IT Service Provider. However, many service providers that focus on Fresno IT are not equipped with the staff or capabilities to meet these needs. With this... Read more »

Am I Getting Through?

Am I Getting Through? By Russ Levanway, President At one year after CIO Solutions brought on TekTegrity, we have a lot to celebrate, and a lot more still to do when it comes to integrating. It’s sort of like a marriage after one year: the vows have been spoken, the cake has been cut, the honeymoon… Read more »

Interoperability: Can’t We All Just Get Along?

Interoperability: Can’t We All Just Get Along? By Russ Levanway, President I’ve been thinking a lot lately about the Samsung Galaxy Fold, the bleeding-edge new mobile phone that claims to defy categorization. If you haven’t seen it, the Galaxy Fold is a foldable smartphone with a barely discernible seam down the middle. The user literally unfolds… Read more »

Stoking Ownership

By Russ Levanway, President Stoking ownership For many years, our company has had a mantra: I’ve got this. We even had water bottles for everyone made with that statement in big, bold letters printed on them.  For us, this phrase conveys ownership and personal responsibility. For instance, let’s say a client calls the service desk in... Read more »

Bringing the mission home

By Russ Levanway, President We recently held an annual planning meeting with the leadership team kicked things off by creating a new business plan for the year. Sound routine? It wasn’t. In light of our recent merger, we need the entire team, originating from both companies, to be on the same page. And the only way... Read more »

What Kindergartners Teach Us About Office Politics

By Russ Levanway, President What keeps talented, smart individuals from working well together as a team? This is the question on the minds of our Culture Committee lately as we read The Culture Code, an excellent book by Daniel Coyle that claims to unlock the secrets of highly successful groups. In it, Coyle discusses the work... Read more »

Dangers of Phishing

By David Ashamalla, Director of Security Operations What is Phishing? Phishing (pronounced: “Fishing”) is the art of sending emails under a false name (misrepresenting the actual sender) in order to trick an end user into voluntarily giving up personal information, running a program, or granting access to funds.  These attacks are frequent, and take advantage... Read more »

Combining Cultures

By Russ Levanway, President We recently held Food Truck Friday here at CIO Central (as we call our San Luis Obispo office), a tradition that began a while back when we identified the need for more face-time with our clients. Nearly always, our technicians communicate with clients over the phone rather than face-to-face, so putting a... Read more »

What is Two Factor Authentication?

By David Ashamalla, Director of Security Operations Most everyone is familiar with using a username and password to sign in to services online. This typical sign in method is known as “single sign on”. The security with this is moderate since there is only one requirement you must satisfy to be given access. Two factor... Read more »